Sky Pays Man £1,500 Billed Them For Time Taken To Cancel Contract

The next time Sky takes ages to cancel your subscription make sure you write down any costs incurred as the company's just paid a man £1,500 after wasting his time.

The story of Pete Swift should put a smile on the face of anyone who's had difficulty when trying to cancel a contract before.

The 30-year-old had faced several months of frustration with debt collectors after Sky failed to cancel his TV and broadband account when he moved to Leith, Edinburgh, in 2012.

After nearly 18 months of being threatened by bailiffs Pete decided to take legal action, which led to Sky admitting its failings and paying up the sum last month.

"The customer service I experienced was abysmal, there was just a complete disregard for the situation they had put me in and a continued failure to take ownership and fix the problem", research consultant Mr Swift said.

If you're having a similar problem make sure you tot up the time you have wasted and how much it has cost you, just like Mr Swift.

After counting up the hours he had spent speaking to those involved via phone and email, as well as meetings with lawyers, he came up with a total of £1,395, plus court costs of around £72.

Sky eventually paid him £1,500 and it only took them two-and-a-half years to do it, reports Metro UK.

The company has now apologised and blamed the hold up on a technical fault.

"Our staff work hard to deliver great service. However, in Mr Swift's case we got it wrong, and didn't resolve things quickly enough", a spokeswoman said.

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